A thumbs down is the cheapest bug report you will ever get. DeveloperHub puts a helpfulness widget at the bottom of every page, keeps the message that comes with it, and ranks your pages by how badly they are letting people down.
Ratings on every plan, written messages on Pro and Enterprise. Compare plans →
No third-party widget, no tag manager, no snippet somebody has to paste into a theme file. The rating control is part of the portal. Readers give you a verdict in one click, without signing up for anything and without losing their place on the page.
Readers who take the trouble to write something have already done your triage for you. Every message arrives with the page, the version, and whether this is somebody's first visit or their fourth. Nothing to chase, nobody to email back for context.
Page, documentation version and reader session, captured with the message rather than reconstructed later.
Unread messages are flagged in the dashboard, and Slack gets a ping the moment one lands.
Download the lot as CSV: page, version, sentiment, message text, timestamp.
The dashboard ranks every page by helpfulness and puts the traffic next to it, so the argument about what to fix next lasts about four seconds. Filter by version to find out whether the people still on v1 are having a worse time than everyone else.
Feedback is only worth collecting if something changes because of it. Hand the complaints to the agent, publish the rewrite, then watch the daily score and check it against the page history.
A page with falling helpfulness is one of the signals the agent watches. It reads the messages, reads your repo, and opens a draft with the fixes attached. You review it like any other change.
Sentiment sits alongside the full page revision history, so you can point at the edit that moved the score instead of claiming credit for it.
Every message as a CSV row, with the page, the version, the sentiment, the message text and the timestamp. For the quarterly review, your BI stack, or a CRM that wants to know which customer is unhappy.
Overall helpfulness day by day, so a bad release shows up as a dip rather than as a rumour. Set the range around a release and read it against what you shipped, and against the search data next door.
A new message pings the channel, so somebody answers the same day.
Your wording, your colours, your position. No custom CSS needed.
Authenticated readers, so you know which customer left which message.
Find out whether v1 readers are having a worse time than v2 readers.
Skip the generated reference pages where a rating tells you nothing.
Week on week helpfulness, lined up against what you shipped.
OPSWAT read the ratings and the search data together on a fortnightly cycle and cut support ticket volume by 15%. The widget is the easy part. The meeting is the part that works.
“Our customers can find what they are looking for, proven by the decrease in the support ticket volume. … It is no longer just about writing documentation; it is about writing, analysing, gathering feedback and iterating to provide the best experience possible.”
Turn the widget on, wait a week, and read what comes back. Fourteen days free, no card, no sales call unless you want one.
